Privacy Policy
1. Introduction
At Soyhound, we are committed to protecting and respecting your privacy. Your trust is important to us, and we are firmly committed to handling your personal data with the utmost care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). By using our website (soyhound.com), you agree to the terms of this Privacy Policy.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users who access or use the soyhound.com website (the “Site”) and related services. For purposes of GDPR and CCPA, the data controller responsible for your personal information is Soyhound. If you have any questions or concerns regarding your data, please contact us at [email protected].
3. Categories of Data Processed
a. Usage Data
We collect data concerning your interaction with the Site, including your IP address, browser type and version, time zone settings, operating system, referring URLs, page views, session duration, and interaction data. This data helps us understand how users interact with our Site and to improve its functionality and security.
b. Account Data
When you register for an account, we collect identifying information such as your name, residential or billing address, email address, and telephone number. This data is necessary to facilitate your use of our services.
c. Profile Data
We may collect information you provide when managing your account, such as preferences, historical activities, product purchases, behavioral patterns, and responses to surveys or promotions.
d. Communication Data
We retain records of communications between us, including support requests, inquiries, feedback, and interaction history. This ensures quality service and efficient assistance.
e. Technical Data
To optimize device and system compatibility, we collect data such as device identifiers, configuration data, browser plug-ins, mobile operating systems, and platform-related metadata.
f. Transaction Data
In the context of purchases or any financial activity on soyhound.com, we collect data such as payment confirmations (processed through secure payment processors), shipping addresses, order history, and transactional timestamps.
g. Preference Data
We collect marketing communication preferences, opt-in/out status, product or service interests, and categories of products viewed or saved while browsing the Site.
4. Legal Bases for Processing
We process your personal data under the following lawful bases, as applicable under GDPR and CCPA:
– Consent: For direct marketing communications and non-essential cookie placement, where required.
– Performance of Contract: To fulfill your orders, provide support, and deliver requested services.
– Legitimate Interests: To improve and secure soyhound.com, detect fraudulent activity, and analyze site traffic.
– Legal Obligations: Where processing is required for compliance with applicable law.
5. Your Rights
Subject to applicable laws, you have the following rights:
– Right to Access: You may request access to the personal data we hold about you.
– Right to Rectification: You may request correction to incomplete or inaccurate data.
– Right to Erasure: You may request deletion of your data where processing is no longer necessary.
– Right to Restriction: You may request restricted processing during disputes regarding accuracy or lawfulness.
– Right to Data Portability: You may request your data in portable format for transmission to another controller.
– Right to Object: You may object to processing based on legitimate interests or direct marketing.
– Rights under CCPA: California residents may request disclosure of personal data collected, opt-out of sale (though Soyhound does not sell personal data), and request deletion.
To exercise any of the above rights, please contact us at [email protected].
6. Security Measures
Soyhound employs technical and organizational measures to protect your data, including:
– Encryption of data both at rest and in transit
– Role-based access control and scheduled access audits
– Regular system backups and disaster recovery plans
– Staff training on data protection and confidentiality obligations
Despite our diligent efforts, no transmission of data over the internet can be guaranteed fully secure; you use soyhound.com at your own risk.
7. International Transfers
Soyhound may process personal data in jurisdictions outside your region, including countries not deemed to have equivalent data protection laws. Where such transfers occur, we implement safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission or equivalent tools where required under applicable law.
8. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. Retention durations include:
– Account Data: Retained as long as the account is active and for up to 6 years afterward for legal obligations.
– Transaction Data: Retained for 7 years to comply with tax and accounting requirements.
– Communication Data: Retained for up to 3 years after final correspondence.
– Usage and Technical Data: Retained for analytics and system integrity purposes, generally not exceeding 2 years.
– Marketing Preference Data: Retained until consent is withdrawn or for no longer than 3 years after the last interaction with us.
9. Cookie Policy
We use cookies and similar tracking technologies on soyhound.com. The categories include:
– Essential Cookies: Required for basic website functionality and security.
– Functional Cookies: Enable enhanced features such as remembering login credentials or preferences.
– Analytics Cookies: Used to collect anonymized usage statistics to improve site performance.
– Performance Cookies: Help us allocate server resources effectively based on real-time demand.
10. Cookie Management and Compliance
Upon your first visit to soyhound.com, you are presented with a cookie notice which allows you to manage your preferences. You may accept or reject specific cookie categories through our cookie settings interface. Additionally, you may configure your browser settings to block or delete cookies.
Under GDPR and CCPA, you have the right to opt out of tracking for analytics and marketing purposes. Our cookie management tools support your rights and ensure compliance with applicable legislation.
11. Protection of Children’s Data
Soyhound does not knowingly collect personal data from children under the age of 13. If we become aware of such collection without verified parental consent, we will promptly delete the data. Parents or guardians who believe their child has submitted personal information to soyhound.com should contact us immediately at [email protected].
12. Policy Updates and Notifications
We may update this Privacy Policy periodically to reflect changes in regulatory requirements or updates to our practices. Substantive changes will be communicated on soyhound.com and, where necessary, via direct communication to affected users.
13. Contact Us
For all privacy-related inquiries, questions, or requests concerning your personal data, you may contact us at:
Email: [email protected]
Website: https://soyhound.com
Soyhound is fully committed to upholding your privacy rights and operating with transparency and integrity in accordance with GDPR, CCPA, and all other applicable laws. Should you have any concerns regarding data privacy, please do not hesitate to reach out.